Escalation matrix

Booking Related

New Bookings, Amendments, cancellation, profile creation.

Level 1

Support Centre

enquiries@btr-ltd.in

+91-44-4627 6767

Level 2

Prashant Patil

prashant@btr-ltd.in

+91 7397512525

Level 3

Escalation Team

escalations@btr-ltd.net

Accounts Related

Payments, Invoice, Card related, Refunds, Wrong charging ...

Level 1

Accounts Dept.

accounts@btr-ltd.in

+91-44-2440 0033

Level 2

Prashant Patil

prashant@btr-ltd.in

+91 7397512525

Level 3

Escalation Team

escalations@btr-ltd.net