Escalation matrix

Booking Related

New Bookings, Amendments, cancellation, profile creation.

Level 1

Contact Centre

enquiries@btr-ltd.in

+91-44-4627 6767

Query Raised – On a working day & Next day is working day – 24 hours to close

Level 2

Lead

prashant@btr-ltd.in

Query Raised – On a working day & Next day is non-working day – 24 to 72 hours to close

Level 3

Manager

sandhya.arun@btr-ltd.in

Query Raised – On a non-working day – 24 to 72 hours to close

Level 4

Escalation Team

escalations@btr-ltd.net